Frequently Asked Questions

For purchase

QCan I buy other than over-the-counter?

AYou can order from any phone · FAX · E-mail and mail. (1)postal code (2) address (3) name (phonetic) (4) Product Name (5) Quantity Please fill the, please order
Ginza, Chuo-ku, Tokyo 5-7-7
Ginza Shimizu pharmacy

QPlease tell me the business hours.

AMonday to Saturday: 10:00 to 19:00
Sundays and public holidays: 11:00 to 18:00
New Year O-Bon, has temporarily closed (will be announced in advance by the DM, etc.)
About payment

QCan I pay by credit card?

AOnly payment in the shop, you can pay by credit card.
In the case of sending the goods, we have only please Yamato Transport cash on delivery
Shipping information

QDo you take shipping is cash-on-delivery charge shipping?

AOnce your order total amount is more than ¥ 10,000, our shop has been burden.

QOr goods that you order, you will receive what days later?

AAfter the commodity is your order, we will arrange to arrive at hand within about three days.
* The status of the Golden Week O-Bon the New Year's holiday and delivery area, it may take more time than the number of days to deliver Please note.

QIs it possible to specify the delivery date and delivery time?

AIf there is hope, please specify when ordering.
We are shipping to the top priority is to deliver to the customer as desired, but if you sandwich and delivery of local conditions and holidays, we may not meet your intention unavoidably Please note.

QThe But not reach you ordered products?

AAfter ordering, it does not reach even after more than 10 days, or if you do not receive it even after the scheduled delivery date, it is, but as you thank you for your contact to Ginza Shimizu pharmacy trouble.
Ginza Shimizu pharmacy Tel: 03-3571-7455

QAnywhere in the country Will it deliver?

AIf Japan, will deliver anywhere in the country.

QIs it possible to dispatch to overseas?

AIt becomes delivered in Japan only. Please understand that I am not doing dispatch to overseas.
For returned or exchanged

QIs it possible returns of commodity exchange?

AIn the case of goods unopened within eight days after the arrival of the goods, We accept the returned or exchanged. Please contact such as something inconvenience until now After Ginza Shimizu pharmacy 03-3571-7455 there.

If the goods "was damaged," "it is different from the desired commodity" or I will shipping it as our burden. Please return by cash on delivery.
In the case of returned or exchanged by the convenience of our customers, shipping and handling will be borne by the customer. Please acknowledge.

On the contact us in advance when returned or exchanged, please return to the following.

Ginza, Chuo-ku, Tokyo 5-7-7
Ginza Shimizu pharmacy
TEL: 03-3571-7455